FAQ’s

We have early morning, daytime and evening appointments available, depending on your counselor’s schedule.

No unattended children in the waiting room. Safety of our clients and families is priority. Our policy at Fresh Roots is that no children are left unattended in the waiting room at any time. We are unable to provide childcare services or supervision. Please make arrangements for supervision of your children.

You can either call our schedulers at 479.986.8655 to help pair you with a counselor that best meets your needs, or you can fill out the Contact Form or email each therapist directly.

Login to your client portal and click the “Ask My Therapist” button on the right to send a message.

Email your therapist directly. Direct emails location on each therapist’s page.

Reminder – Email correspondence is not for clinically related concerns; you will need an appointment to address those issues. Emails are only checked when therapists and administrative staff are in the office. To address an immediate concern, please call the main phone line at 479.986.8655.

Your therapist will email you prior to your session with a link to the telehealth platform they use. If you have questions about your link, or have not received your link 5 minutes prior to your session, please email your therapist directly.

Current Clients: Login to your client portal and select “Schedule Appointment” on the right side of the screen or call our office directly 479.986.8655. 

New Clients: Complete the Contact Form or call our office directly 479.986.8655

Cancellations: Call our office directly 479.986.8655; appointments cannot be canceled online. We require at least 24 hours notice for all cancellations. Your appointment time has been reserved for you, and without timely notice, your therapist is unable to offer that appointment time to anyone else.  Many of our therapists have cancellation lists and individuals waiting to be seen. Cancellation Policy (LATE CANCEL / NO-SHOW FEE): The full cost of your visit ($190.00) will be assessed if we are not given at minimum 24 hours notification of the cancellation. Late Cancels and No-Shows cannot be billed to insurance. *Voicemails are time-stamped and may be left at any time of day, including nights and weekends, should you need to cancel a session and are unable to reach the office directly.  

Please look for an email from your therapist as to their individual schedule in case of inclement weather. They each have their own plan as far as telehealth options. You can email them directly if you have any questions as to the status of your session.

For questions about fees, payments, receipts or superbills email [email protected]. All financial reports will be sent through your client portal.

You can access your client portal here

If you have not set up your client portal, call our office directly 479.986.8655 for a link.  Links will be emailed from Therapy Appointment and expire after 48 hours. (Please check your Junk/Spam folder). You will create a login and password and use the client’s date of birth to create the portal.